Customer Support Management Head
Full Time
1 month ago
Employment Information
Key Responsibilities
- Build and optimize customer support processes
- Lead and mentor the support team
- Monitor customer satisfaction metrics (CSAT, TAT, Resolution Rate)
- Handle high-level escalations
- Improve customer experience workflows
- Coordinate with Operations and Product teams
Qualifications
- Final-year student or strong leadership experience
- Experience handling people (college teams/startups preferred)
- Strong problem-solving and decision-making ability
- Excellent communication skills
Skills
Conflict Resolution
Leadership & Team Building
Customer Psychology Understanding
Emotional Intelligence
Escalation Handling
Process Optimization
Reporting & Data Analysis
Reporting & Documentation
Job location
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Snaapzy
Customer Support Management Head
2 Vacancy
-
Full Time
Plot Nos. 8-11, TechZone II, Greater Noida 201310, Uttar Pradesh, India., Greater noida, Uttar Pradesh, India
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